FAQS

You can become a customer by sending us your information via the registration form. This form can be found at the menu at the top of the page or by visiting: https://b2b-ezb.majestic.nl/ne...

• Have you forgotten your password? You can request a new password using your username (login name). Click the ‘Log in’ button and then select ‘Forgot your password?’. An email will be sent to the email address registered with us.

• Have you forgotten your username? If you have forgotten your username, please contact us. You can reach us by phone at +31 (0)181 47 50 00, by email at shop@majestic.nl, or via the contact form on our website.

Can't figure it out? Please contact us at shop@majestic.nl.

Yes, you need an account to place an order. To create an account, you must register as a new customer. After entering your details, your application will be processed. This takes approximately one business day. Once your application has been approved, your account will be activated and you will be able to log in and place orders online.

In this overview, you can view the customer details we have on file, such as your customer number and contact details. In addition to viewing this information, you have three options:

Change password If desired, you can change your password here.

Request a change If any of your details are incorrect or need to be updated, you can submit a change request. Clicking this button will open a form where you can update all the required information.

Additional verification You can further secure your account with two-factor authentication using the Google Authenticator app.

This overview contains all orders that have been placed, including orders that were not placed through the webshop. You can copy this overview or export it as an Excel file (.xlsx or .csv) or as a PDF.

You can also perform several actions for each individual order using the three buttons on the right-hand side of the order row:

View order details
Add in-stock products to the shopping cart
Download EAN codes
Download images

View order details
Click the magnifying glass icon to open the details of the selected order. From this screen, you can also export the order overview as an .xlsx, .csv, or PDF file.

Add in-stock products to the shopping cart
This option allows you to quickly place a repeat order. Products from the selected order that are currently in stock can be added directly to your shopping cart with a single click.

Download EAN codes
Download a .csv file containing the EAN codes for all items included in the selected order.

Download images
Click this button to download all product images from the selected order as a single .zip file.

This overview displays only the orders that have been placed through the website.

This overview contains all invoices related to your placed orders. You can copy the complete overview or export it as an Excel file (.xlsx or .csv) or as a PDF.

You can also download an individual invoice by clicking the PDF button on the right-hand side of the corresponding invoice row.

This overview displays all orders that have been shipped. For each order, the shipment tracking number, order number, number of products, and shipping date are shown.

You can copy the complete overview or export it as an Excel file (.xlsx or .csv) or as a PDF.

You can save products to your wish list, which is especially useful when you are still exploring your options. On each product page, next to the quantity table, you will find a heart icon. Click this icon to add the product to your wish list.

Click the yellow heart button in the top-right corner of the webshop or navigate to My Wish Lists to view an overview of all the products you have saved. From here, you can:

• Add your wish list to your shopping cart
• Download your wish list as a PDF
• Delete your wish list
• Rename your wish list
• Remove products from your wish list

In the My Wish Lists overview, click + New Wish List in the top-right corner. This option allows you to create and manage multiple wish lists at the same time.

We may create an order for you, for example based on a quotation request or after a telephone conversation. In that case, the prepared order will be added to your account as a draft order.

This order has not yet been placed. You will need to convert the draft into a final order yourself by completing the checkout process in the webshop.

You can place your orders with Majestic through our webshop or via EDI.

Unable to place an order through the webshop or via EDI? Please contact us by phone so we can work together to find a suitable solution.

Placing an order through the webshop is quick and easy. To make future orders even easier, we store your account details and order history for a limited period. Naturally, we comply with GDPR regulations and guarantee that your data will never be used for commercial purposes.

Place your order in 6 steps:

1. Log in to your account.
2. Search for the desired product and select the required size and colour (if applicable). Enter the desired quantity in the table (the default quantity is 0).
3. Then select the row in which you entered the quantity. The selected quantity will automatically be added to your shopping cart.
4. Once your order is complete, click on the shopping cart in the top-right corner of the screen. Here you will see an overview of your order.
5. Continue to the next step and enter the delivery recipient. You can also save the recipient to your account so that you can easily select them for future orders.
6. Complete your order. After checkout, you will automatically be redirected to your chosen payment method to complete the payment. Once the payment has been processed, your online order is confirmed. You will also receive an order confirmation by email.

Not a Majestic customer yet?

Please create an account by selecting New Customer on the homepage.

You will receive a confirmation by email immediately after placing your online order. After your order has been reviewed by our Sales Department, you will receive an official order confirmation with further details. Any additional charges will be listed on the official order confirmation.

It is possible that the order confirmation has ended up in your junk or spam folder. We therefore recommend checking your junk mail or spam folder first.

If you have not received an email after 15 minutes and would like to confirm that your order has been received correctly, please contact our Customer Service via the contact form or by email at shop@majestic.nl.

Unfortunately, it is not possible to change an order once it has been placed. However, if your order has not yet been processed by our warehouse, we may still be able to cancel it. You can then place a new replacement order.

Please contact our Customer Service for assistance. You can reach us by phone at +31 (0)181 47 50 00, by email at shop@majestic.nl, or via the contact form on our website.

If your order has not yet been processed by our warehouse, we may still be able to cancel it. However, once your order is ready for shipment, cancellation is unfortunately no longer possible in most cases.

It may happen that an item is only available in a limited number of sizes. This can occur, for example, when an item is being discontinued but there are still some items available in stock.

In this case, an alternative product is often available in the webshop and will be shown as a related product.

It may happen that an item is not currently in stock in your preferred size, but is still visible in the webshop. When ordering such an item, a truck icon will appear with the message “backorders have been added”. This means that we will order the item in the correct size for you.

In this situation, we will also provide an estimated delivery time.

We use colour indicators to show the stock status for each item and size. If the truck icon is green, the item is in stock. If the indicator is orange, the product is not available from stock immediately.

You can also click on the “more information” icon on the product page. This icon can be found in the size table and is marked with a circle containing an “i”. A pop-up window will open with more detailed product information, such as the current stock availability or the expected delivery date of new stock.

We aim to ship items that are in stock within 1–2 working days.

It is possible to easily reorder a previously placed order. To do so, go to My order history and select the desired order by clicking the magnifying glass icon on the right side of the table.

At the bottom of the order, you will find the button “Add stock products to shopping cart”.

By clicking this button, all products from the relevant order that are currently in stock will be added directly to your shopping cart.

To import an order, go to the Import order page via the menu at the bottom of the website. Here you can upload the file you would like to import.

There are three types of files that can be used when importing an order:

• A .csv (comma-separated values) file
• A .csv (comma-separated values) with EAN file
• A prefilled .xlsx (Excel) file

On the Import order page, sample files are available for all three file types. These examples can be used to check whether your file can be correctly read by our system.

It is possible to personalise PPE products. For example, Majestic can directly print and/or embroider many garments, gloves, helmets, and hearing protectors.

Please contact the Majestic Sales Team for more information. You can reach us by phone at +31 (0)181 47 50 00, by email at shop@majestic.nl, or via the contact form on our website

Prices are only visible when you are logged in. Once you are logged in, both the gross and net prices (excluding VAT) are displayed for each item.

If you place your order by phone or email, the following shipping and handling charges apply for deliveries within the Netherlands:

• Orders within the Netherlands are delivered free of charge from €495 (excl. VAT). For orders below this amount, €20.95 shipping and handling costs will be charged.

For deliveries within Belgium, the following shipping and handling charges apply:

• Orders within Belgium are delivered free of charge from €682 (excl. VAT). For orders below this amount, €20.95 shipping and handling costs will be charged.

Do you order via the webshop or digitally via EDI (Electronic Data Interchange)? Then the following shipping and handling charges apply for deliveries within the Netherlands and Belgium:

• Digital orders via EDI or our webshop are delivered free of charge from €275 (excl. VAT). For orders below this amount, €9.50 shipping and handling costs will be charged.

All our products are shipped from our Distribution Center in Bergen op Zoom to our customers in the Netherlands and Belgium via DHL.

We aim to ship orders placed on working days before 3:00 PM on the same day. If this is not possible due to external factors, we aim to dispatch your order within 1 to 3 working days.

Once your order has been shipped, you will receive a shipping confirmation including a Track & Trace code, allowing you to follow your order.

If you have not received any update after 3 working days, please contact our Customer Service at shop@majestic.nl. We will be happy to assist you and ensure that your order is on its way as soon as possible.

If you have received an incorrect or damaged item, please contact our Customer Service via the contact form or by email at shop@majestic.nl.

In most cases, we will ask you to send us photos of the (damaged) item. We will review your report and look for a suitable solution.

At the bottom of the website, in the footer, you will find a section called “Have a question?”. In this section, select the Downloads option. On this page, you will find an expandable menu with the option CE documents.

By clicking on the title, the section will open. Here you can download all CE documents at once using the “Download all” button, or you can download a specific document individually. The download option can be found on the right side of each document row.

You can also use the search function at the top of the page to navigate directly to the desired CE document.

At the bottom of the website, in the footer, you will find a section called “Have a question?”. In this section, select the Downloads option. On this page, you will find an expandable menu with the option Webshop Manual.

By clicking on the title, the section will open. Here you can find the most recent versions of documents explaining how to use the webshop, including this FAQ. You can download all documents at once using the “Download all” button, or download a specific document individually. The download option can be found on the right side of each document row.

You can also use the search function at the top of the page to navigate directly to the desired webshop document.

At the bottom of the website, in the footer, you will find a section called “Have a question?”. In this section, select the Downloads option. On this page, you will find an expandable menu with the option Product sheets.

By clicking on the title, the section will open. Here you can download all product sheets at once using the “Download all” button, or download a specific product sheet individually. The download option can be found on the right side of each document row.

You can also use the search function at the top of the page to navigate directly to the desired product sheet.

At the bottom of the website, in the footer, you will find a section called “Have a question?”. In this section, select the Downloads option. On this page, you will find an expandable menu with the option User manuals.

By clicking on the title, the section will open. Here you can download all user manuals at once using the “Download all” button, or download a specific user manual individually. The download option can be found on the right side of each document row.

You can also use the search function at the top of the page to navigate directly to the desired user manual.

At the bottom of the website, in the footer, there is a menu called “Do you have a question?”. This list includes the option downloads. This page has a drop-down menu, which includes the option MSDS sheets.

Clicking on the title opens the section. Here you have the option to download all MSDS sheets at once using the “download all” button, but it is also possible to download a specific MSDS sheet. This download option is located on the right-hand side of a document line.

You can also use the search function at the top of the page to navigate directly to the desired MSDS sheet.

It is possible to have your order delivered to the Netherlands, Belgium, Germany, and countries outside the EU.

• On working days, you can reach us by phone from 08:30 AM to 5:00 PM at +31 (0)181 47 50 00.
• You can also contact us by email at shop@majestic.nl
• Via the contact form on our website.

If an item, which we have delivered from stock, does not meet your expectations, it can be returned within 10 days. Please read our return conditions for this.